\u2014 Restaurantul \u00een care lucrezi urmeaz\u0103 s\u0103 fie cump\u0103rat de compania mea.<\/p>\n
Am r\u0103mas nemi\u0219cat\u0103.<\/p>\n
\u2014 Ce?<\/p>\n
\u2014 Negocierile sunt confiden\u021biale. De c\u00e2teva s\u0103pt\u0103m\u00e2ni vizitez loca\u021bia f\u0103r\u0103 s\u0103 m\u0103 prezint.<\/p>\n
Am sim\u021bit cum mi se \u00eenc\u0103lzesc obrajii.<\/p>\n
\u2014 \u0218i asear\u0103 a fost un test?<\/p>\n
\u2014 Par\u021bial.<\/p>\n
Nu mi-a pl\u0103cut r\u0103spunsul.<\/p>\n
\u2014 A\u021bi trimis inten\u021bionat friptura \u00eenapoi?<\/p>\n
\u2014 Prima dat\u0103, da. A doua oar\u0103, temperatura chiar era gre\u0219it\u0103. Garnitura a fost gre\u0219eala buc\u0103t\u0103riei.<\/p>\n
L-am privit fix.<\/p>\n
\u2014 A\u021bi f\u0103cut o chelneri\u021b\u0103 s\u0103 pl\u00e2ng\u0103 \u00eenainte s\u0103 ajunge\u021bi la masa mea.<\/p>\n
Z\u00e2mbetul \u00eei disp\u0103ru.<\/p>\n
\u2014 \u0218tiu.<\/p>\n
\u2014 Atunci testul dumneavoastr\u0103 nu mi se pare foarte corect.<\/p>\n
\u00cen \u00eenc\u0103pere se f\u0103cu lini\u0219te.<\/p>\n
M-am g\u00e2ndit c\u0103 tocmai \u00eemi distrusesem orice \u0219ans\u0103.<\/p>\n
Dar Victor \u00eencuviin\u021b\u0103.<\/p>\n
\u2014 Ai dreptate.<\/p>\n
Apoi deschise dosarul.<\/p>\n
\u2014 \u0218i tocmai de aceea vreau s\u0103 te angajez.<\/p>\n
Postul nu era de chelneri\u021b\u0103.<\/p>\n
Era de coordonator pentru preg\u0103tirea personalului \u00eentr-un hotel nou pe care compania urma s\u0103-l deschid\u0103 \u00een Bra\u0219ov.<\/p>\n
Salariul era de aproape trei ori mai mare dec\u00e2t ceea ce c\u00e2\u0219tigam.<\/p>\n
Aveam asigurare medical\u0103 privat\u0103, bonusuri \u0219i cazare pl\u0103tit\u0103 \u00een primele \u0219ase luni.<\/p>\n
Am recitit suma.<\/p>\n
\u2014 De ce eu?<\/p>\n
Victor \u00ee\u0219i \u00eempreun\u0103 m\u00e2inile.<\/p>\n
\u2014 Pentru c\u0103 asear\u0103 am v\u0103zut trei lucruri. Nu ai dat vina pe buc\u0103t\u0103rie \u00een fa\u021ba clientului. Nu ai tratat clientul cu dispre\u021b dup\u0103 ce a f\u0103cut o reclama\u021bie. \u0218i, cel mai important, c\u00e2nd colegii t\u0103i r\u00e2deau de situa\u021bie, tu te-ai \u00eentors la mas\u0103 f\u0103r\u0103 s\u0103-\u021bi schimbi comportamentul.<\/p>\n
\u2014 Asta \u00eenseamn\u0103 doar c\u0103 am nevoie de serviciu.<\/p>\n
\u2014 Nu. Mul\u021bi oameni au nevoie de serviciu. Pu\u021bini \u00ee\u0219i p\u0103streaz\u0103 calmul c\u00e2nd cred c\u0103 nu \u00eei vede nimeni important.<\/p>\n
Cuvintele acelea m-au deranjat.<\/p>\n
\u2014 Dar dumneavoastr\u0103 era\u021bi \u201ecineva important\u201d, nu?<\/p>\n
Victor m\u0103 privi c\u00e2teva secunde.<\/p>\n
\u2014 Pentru tine, asear\u0103, nu.<\/p>\n
Avea dreptate.<\/p>\n
Eu v\u0103zusem doar un client dificil.<\/p>\n
\u2014 De ce zero lei?<\/p>\n
\u2014 Pentru c\u0103 dac\u0103 \u00ee\u021bi l\u0103sam cinci sute de lei \u0219i cartea de vizit\u0103, ai fi crezut c\u0103 te chem s\u0103-\u021bi ofer o recompens\u0103 pentru o sear\u0103 grea. Eu nu vreau s\u0103-\u021bi ofer o recompens\u0103.<\/p>\n
\u00cempinse contractul spre mine.<\/p>\n
\u2014 Vreau s\u0103-\u021bi ofer o carier\u0103.<\/p>\n
Am privit foile.<\/p>\n
Ar fi trebuit s\u0103 spun da imediat.<\/p>\n
Dar ceva m\u0103 oprea.<\/p>\n
\u2014 Pot s\u0103 v\u0103 \u00eentreb ceva?<\/p>\n
\u2014 Sigur.<\/p>\n
\u2014 Ioana.<\/p>\n
\u2014 Colega ta?<\/p>\n
\u2014 Fata care a pl\u00e2ns. Ce se \u00eent\u00e2mpl\u0103 cu ea?<\/p>\n
Victor p\u0103ru surprins.<\/p>\n
\u2014 Nu \u0219tiu.<\/p>\n
\u2014 Atunci vreau s\u0103 \u0219ti\u021bi \u00eenainte s\u0103 semnez.<\/p>\n
I-am povestit.<\/p>\n
Ioana avea dou\u0103zeci de ani. Era student\u0103 \u0219i lucra seara. Cu o zi \u00eenainte, un client o insultase pentru c\u0103 \u00eencurcase dou\u0103 comenzi. \u0218efa de sal\u0103 o certase \u00een fa\u021ba tuturor. C\u00e2nd Victor \u00eencepuse s\u0103-i trimit\u0103 comenzile \u00eenapoi, fata cedase.<\/p>\n
\u2014 Nu este incompetent\u0103, am spus. Este neexperimentat\u0103.<\/p>\n
Victor r\u0103mase t\u0103cut.<\/p>\n
\u2014 \u0218i ce propui?<\/p>\n
\u00centrebarea m-a luat prin surprindere.<\/p>\n
\u2014 Eu?<\/p>\n
\u2014 Dac\u0103 vrei s\u0103 preg\u0103te\u0219ti personal, \u00eencepe acum.<\/p>\n
M-am g\u00e2ndit c\u00e2teva secunde.<\/p>\n
\u2014 Nu testa\u021bi oamenii umilindu-i. \u00cenv\u0103\u021ba\u021bi-i.<\/p>\n
Pentru prima dat\u0103 de c\u00e2nd \u00eel \u00eent\u00e2lnisem, Victor p\u0103ru sincer impresionat.<\/p>\n
\u00cen acea zi n-am semnat contractul.<\/p>\n
L-am luat acas\u0103.<\/p>\n
Mama l-a citit de dou\u0103 ori la masa din buc\u0103t\u0103rie.<\/p>\n
\u2014 \u021ai-e fric\u0103? m-a \u00eentrebat.<\/p>\n
\u2014 Foarte.<\/p>\n
\u2014 Atunci probabil \u00eenseamn\u0103 c\u0103 via\u021ba ta chiar se schimb\u0103.<\/p>\n
Am semnat a doua zi.<\/p>\n
\u0218ase luni mai t\u00e2rziu, eram la Bra\u0219ov, coordon\u00e2nd o echip\u0103 de treizeci \u0219i doi de oameni.<\/p>\n
\u0218i Ioana era printre ei.<\/p>\n
O recomandasem pentru programul de formare.<\/p>\n
Dup\u0103 un an, devenise \u0219ef\u0103 de tur\u0103.<\/p>\n
Eu am continuat s\u0103 avansez.<\/p>\n
La trei ani dup\u0103 seara cu friptura, coordonam preg\u0103tirea personalului pentru toate restaurantele grupului.<\/p>\n
\u00centr-o dup\u0103-amiaz\u0103, Victor a venit la una dintre sesiunile mele.<\/p>\n
La final, mi-a \u00eentins un plic.<\/p>\n
\u2014 Sper c\u0103 de data asta nu te superi.<\/p>\n
\u00cen\u0103untru era bonul original din acea sear\u0103.<\/p>\n
BAC\u0218I\u0218: 0 LEI.<\/p>\n
Sub el scrisese:<\/p>\n
\u201eCel mai scump bac\u0219i\u0219 pe care nu l-am l\u0103sat niciodat\u0103.\u201d<\/p>\n
Am r\u00e2s.<\/p>\n
Apoi i-am spus ceva ce probabil nu se a\u0219tepta s\u0103 aud\u0103.<\/p>\n
\u2014 Tot cred c\u0103 a fost un test prost.<\/p>\n
Victor izbucni \u00een r\u00e2s.<\/p>\n
\u2014 \u0218tiu. De aceea nu-l mai folosim.<\/p>\n
\u0218i chiar nu l-am mai folosit.<\/p>\n
\u00cen programul nostru exista \u00eens\u0103 o regul\u0103 pe care eu o repetam fiec\u0103rui manager nou:<\/p>\n
\u201eNu judeca niciodat\u0103 valoarea unui angajat dup\u0103 felul \u00een care se comport\u0103 atunci c\u00e2nd \u0219tie c\u0103 este evaluat. Uit\u0103-te la felul \u00een care \u00eei trateaz\u0103 pe ceilal\u021bi atunci c\u00e2nd crede c\u0103 nimeni important nu \u00eel vede.\u201d<\/p>\n
Dar ad\u0103ugam \u00eentotdeauna:<\/p>\n
\u201e\u0218i nu uita c\u0103 omul din fa\u021ba ta este mai important dec\u00e2t orice test.\u201d<\/p>\n
Ani mai t\u00e2rziu, \u00eenc\u0103 p\u0103strez cartea aceea de vizit\u0103.<\/p>\n
Nu pentru c\u0103 un om bogat mi-a schimbat via\u021ba.<\/p>\n
Ci pentru c\u0103, \u00eentr-o perioad\u0103 \u00een care eu credeam c\u0103 meseria mea \u00eensemna doar s\u0103 duc farfurii de la buc\u0103t\u0103rie la mas\u0103, cineva a observat ni\u0219te calit\u0103\u021bi pe care eu \u00eencetasem s\u0103 le mai v\u0103d \u00een mine.<\/p>\n
Iar uneori, oportunitatea care \u00ee\u021bi schimb\u0103 via\u021ba nu vine sub forma unui bac\u0219i\u0219 uria\u0219.<\/p>\n
Uneori las\u0103 pe mas\u0103 exact zero lei.<\/p>\n","protected":false},"excerpt":{"rendered":"
\u2014 Restaurantul \u00een care lucrezi urmeaz\u0103 s\u0103 fie cump\u0103rat de compania mea. Am r\u0103mas nemi\u0219cat\u0103. \u2014 Ce? \u2014 Negocierile sunt confiden\u021biale. De c\u00e2teva s\u0103pt\u0103m\u00e2ni vizitez loca\u021bia f\u0103r\u0103 s\u0103 m\u0103 prezint. Am sim\u021bit cum mi se \u00eenc\u0103lzesc obrajii. \u2014 \u0218i asear\u0103 a fost un test? \u2014 Par\u021bial. Nu mi-a pl\u0103cut r\u0103spunsul. \u2014 A\u021bi trimis inten\u021bionat friptura […]<\/p>\n","protected":false},"author":1,"featured_media":26578,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-28147","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-diverse"],"_links":{"self":[{"href":"https:\/\/bumzi.ro\/index.php?rest_route=\/wp\/v2\/posts\/28147","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bumzi.ro\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bumzi.ro\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bumzi.ro\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bumzi.ro\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=28147"}],"version-history":[{"count":1,"href":"https:\/\/bumzi.ro\/index.php?rest_route=\/wp\/v2\/posts\/28147\/revisions"}],"predecessor-version":[{"id":28148,"href":"https:\/\/bumzi.ro\/index.php?rest_route=\/wp\/v2\/posts\/28147\/revisions\/28148"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/bumzi.ro\/index.php?rest_route=\/wp\/v2\/media\/26578"}],"wp:attachment":[{"href":"https:\/\/bumzi.ro\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=28147"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bumzi.ro\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=28147"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bumzi.ro\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=28147"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}